1. Ping the localhost

  1. On the Endpoint with the Management Server, press Windows Key + R.
  2. Type cmd and press Enter.
  3. In the console, type ping localhost and press Enter.

If everything's working:

You'll see something similar to the following in the console:

Pinging [HOSTNAME] [127.0.0.1] with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

If there's no reply, or if the address is something other than 127.0.0.1:

This may indicate problem with one or both of these files:

%SystemRoot%\system32\drivers\etc\hosts
%SystemRoot%\system32\drivers\etc\lmhosts.sam

Steps to take:

Contact your Network Administrator.

If you are an advanced user, you can try to edit the hosts or lmhosts.sam files using a text editor and check to see whether there are any entries which redirect the network communication to different subnets.

Need more information? Talk to our Business Team

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