5. Check access to the Endpoint's admin shares

CCleaner Network requires access to Endpoints' administrative shares (%TEMP% and %SYSTEMROOT%\SYSTEM32).

  1. On the Endpoint with the Management Server, press Windows Key + R.
  2. Type \\[hostname]\admin$ (where [hostname] is the remote Endpoint's hostname), and then press Enter.

If everything's working:

The remote Endpoint's Windows folder will open.

If you are asked to type your user name and password repeatedly:

You may be trying to connect to a remote point running Windows Vista or later with its User Access Control (UAC) turned on.

Take the following steps:

  1. Log on to the remote Endpoint as administrator.
  2. Navigate to: Control Panel > User Accounts and Family Safety > User Accounts.
  3. Click Change User Account Control settings.
  4. Turn off UAC completely (in Windows Vista) or lower the notification level by using the slider (in Windows 7).
  5. Go back to the Endpoint running the Management Console and try the first procedure in this help topic again.

If Windows reports that you have typed your username or password incorrectly:

Simple file sharing may be on at the remote Endpoint.

Take the following steps:

  1. Log on to the remote Endpoint as administrator.
  2. Navigate to: Control Panel > User Accounts and Family Safety > User Accounts.
  3. Open View Tab.
  4. Uncheck the Use simple file sharing (Recommended) (Windows XP and 2003) or Use Sharing Wizard (Recommended) (Windows Vista and later) option.
  5. Go back to the Endpoint running the Management Console and try the first procedure in this help topic again.

If Windows displays an error that 'Windows cannot access [path to admin share]':

Administrative shares may be disabled.

Take the following steps:

  1. Log on to the remote Endpoint as administrator.
  2. Press Windows+R.
  3. On the Run dialog, type regedit and press Enter.
  4. In the Registry Editor, avigate to the following key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\LanmanServer\Parameters.
  5. Edit (or create) DWORD values AutoShareServer and AutoShareWks with values of 1 for each.
  6. Restart the computer.
  7. Go back to the Endpoint running the Management Console and try the first procedure in this help topic again.

Need more information? Talk to our Business Team

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